Page Interact
Help center
Page Interact help and how-to guides
Page Interact is a bulk messaging and unified inbox tool for Facebook Page audiences. These guides cover connecting a Page, sending bulk and template messages, working with leads and labels, and fixing delivery problems.
Quick answers
The questions our support team is asked most often.
Why are some recipients marked Unreachable?
Usually one of three things: the person deactivated their Facebook account, they blocked your Page, or another Messenger app controls their chat. The last one you can fix yourself in about two minutes.
Do skipped or unreachable recipients use up my message balance?
No. Your balance is only reduced when Meta accepts a message for delivery. Recipients that are skipped or counted as unreachable are never charged.
How many messages does one campaign recipient use?
One message per recipient for a text campaign. An image and text sent together counts as two, because Meta treats them as two separate messages.
What happens when my message balance runs out?
Sending pauses until you top up. Nothing else is affected — your Pages stay connected and your leads, labels and conversations are all still there when you come back.
How do I request a refund?
Email support with your Sales ID and what went wrong. Our refund policy explains what is covered and how long it takes.
Cannot find what you need?
Tell us what you were trying to do and we will point you to the right step, or write the guide if it does not exist yet.