Help center
Page Interact help and how-to guides
Page Interact is a bulk messaging and unified inbox tool for Facebook Page audiences. These guides cover connecting a Page, sending bulk and template messages, working with leads and labels, and fixing delivery problems.
Browse the guides
Getting started
Page Interact V2
How to Use Page Interact V2: Connect Your Facebook Pages and Send Bulk Messages
Set up Page Interact V2 step by step — sign in, connect Facebook, sync your leads, and send your first bulk message to your Facebook Page audience.
Inbox
Page Interact V2
How to Use the Unified Inbox: Reply to Every Facebook Page From One Screen
Manage every Facebook Page conversation in one inbox. Filter by page, label and 24-hour window, save replies, add notes, and send template messages.
Bulk messaging
Page Interact V2
How to Send Facebook Template Messages: Bulk Campaigns and One-to-One Chats
Send Meta-approved template messages to Facebook leads in bulk or one-to-one from the inbox — even after the 24-hour window. Step-by-step with screenshots.
Account, billing & data
Page Interact V2
How to Add and Manage Team Members in Page Interact
Add team members to Page Interact: create their login, choose Campaigns or Inbox access, limit which Facebook pages they see, reset passwords, and remove members.
Getting started
Page Interact V2
How to Install the Page Interact App on iPhone, Android and Desktop
Add Page Interact to your Home Screen in about a minute — iPhone, Android, Windows and Mac — and turn on alerts for new Messenger messages.
Bulk messaging
Page Interact V2
Facebook Page Thread Issue: Why Some Bulk Messages Are Skipped and How to Fix It
Seeing “Another app controls some chats” and skipped recipients? Another Messenger app holds thread control for your Facebook Page. Fix it in 4 steps.
Facebook pages & connection
V1 and V2
Facebook Identity Confirmation: Why Your Messages Stopped Sending and How to Fix It
Messages stopped and Meta says “unusual activity”? Confirm your identity in Meta Business Support Home to lift the restriction. Six steps, on a computer.
Quick answers
The questions our support team is asked most often.
How do I get started with Page Interact V2?
Sign in with your existing Page Interact email and password, connect your Facebook account, then click Sync Leads on each Page to import your Messenger history. Your message balance came across with you — your Facebook connection did not.
Why are some recipients marked Unreachable?
Usually one of three things: the person deactivated their Facebook account, they blocked your Page, or another Messenger app controls their chat. The last one you can fix yourself in about two minutes.
Do skipped or unreachable recipients use up my message balance?
No. Your balance is only reduced when Meta accepts a message for delivery. Recipients that are skipped or counted as unreachable are never charged.
How many messages does one campaign recipient use?
One message per recipient for a text campaign. An image and text sent together counts as two, because Meta treats them as two separate messages.
What happens when my message balance runs out?
Sending pauses until you top up. Nothing else is affected — your Pages stay connected and your leads, labels and conversations are all still there when you come back.
How do I request a refund?
Email support with your Sales ID and what went wrong. Our refund policy explains what is covered and how long it takes.
Cannot find what you need?
Tell us what you were trying to do and we will point you to the right step, or write the guide if it does not exist yet.